Sign-in help
Use Forgot password on the sign-in screen to request a reset. If your email is not verified, use Resend verification before trying again.
PKD Compass Support
Help with your account and health records
Find practical steps for common account, synchronization, reminder, document, and privacy questions.
Data and synchronization
Keep the app open briefly after adding or editing a record so the authenticated sync can complete. Confirm that your device has an internet connection before retrying.
Documents and reports
PKD Compass accepts supported document types up to 25 MB. Reports and exports may contain sensitive health information, so save or share them only to destinations you trust.
Notifications
Medication and appointment reminders require notification permission. You can review notification access in iOS Settings and reminder preferences inside PKD Compass.
Privacy and account deletion
You can delete your account and account-linked records from Settings in the app. Review how PKD Compass handles information before uploading or sharing health records.